Part of overall mission of the ProCredit Group is to set standards in the financial sectors we operate. We want to make a difference with regard to business ethics in our operations. Six essential principles guide the operations of all ProCredit Institutions:
Transparency: we inform our clients about the bank’s mission statement, its shareholders, its financial performance and about the real costs of all banking products. We make sure that our employees are kept informed about results in our business activities and future development strategies;
Open Communication Policy: in our bank we create an environment where opinions can be freely expressed about work activities. At the same time, we encourage healthy professional relationships between colleagues;
Social Responsibility and Tolerance: we want to establish strong partnerships within the community we live in as well as play an important role in local economic development and the economic culture of its inhabitants. All our clients and staff are treated fairly, irrespective of their race, colour, language, political or religious convictions, ethnic origin or cultural background;
Customer-Orientation: our main customers – especially smaller enterprises – benefit from professional financial consultancy and business development advice;
High Professional and Ethical Standards: this is what best characterizes the bank’s employees and maintaining these standards at the highest levels is the uppermost concern for the bank’s management;
Loyalty towards the Organization and its Values and its application is a major requirement for all Bank employees.
To find more about values in our daily work download the The Code of Conduct of ProCredit Bank!