Corporate values

Business Ethics

Part of the overall mission of the ProCredit group is to set standards in the financial sectors in which we operate. We want to make a difference, not only in terms of the target groups we serve and the quality of the financial services we provide, but also with regard to business ethics. Our strong corporate values play a key role in this respect. Five essential principles guide the operations of the ProCredit institutions:


We provide transparent information to our customers, to the general public and to our employees.

For example, we ensure that customers fully understand the terms of the contracts they conclude with us and we engage in financial education in order to raise public awareness of the dangers of intransparent financial offers.

A culture of open communication

We communicate openly, fairly and constructively with each other. We deal with conflicts at work in a professional manner by working together to find solutions.

Social responsibility and tolerance

We offer our clients sound, well-founded advice. Before offering loans to our clients, we assess their economic and financial situation, their business potential and their repayment capacity in order to avoid over-indebtedness and to provide appropriate financial services. In addition, we are committed to treating all customers and employees with fairness and respect, regardless of their origin, colour, language, gender or religious beliefs.

We also ensure that requests for loans are evaluated in terms of the applicant’s compliance with our ethical business practices. No loans are issued to enterprises or individuals if it is suspected that they are making use of unsafe, environmentally harmful or morally objectionable forms of labour, in particular child labour.

High professional standards

Our employees take personal responsibility for the quality of their work and always strive to grow as professionals.

Personal integrity and commitment

Complete honesty is required of all employees in the ProCredit group at all times, and any breaches of this principle are dealt with swiftly and rigorously.

These principles represent the backbone of our corporate culture and are actively applied in our day-to-day operations. They are reflected in the ProCredit Code of Conduct, which translates the group’s principles into practical guidelines for our staff. To make sure that new employees fully understand all of the principles that have been defined, our induction training includes sessions dedicated to the Code of Conduct and its significance for all members of our team.

Regular refresher training sessions help to ensure that employees remain committed to our high ethical standards and are kept abreast of the new issues and developments which have an ethical dimension for our institution. These events allow existing staff to analyse recent case studies and discuss any grey areas.

We also ensure that requests for loans are evaluated in terms of the applicant’s compliance with ethical business practices. No loans are issued to enterprises or individuals if it is suspected that they are making use of unsafe or morally objectionable forms of labour, in particular child labour.

Another aspect of ensuring that our institution adheres to the highest ethical standards is our consistent application of best practice systems and procedures to protect ourselves from being used as a vehicle for money laundering, financing of terrorism or other illegal activities. Staff members are trained to apply the “know your customer” principle, and to carry out sound monitoring and reporting in line with the applicable regulations. Anti-money laundering and fraud prevention policies are regularly updated and exercised throughout the group to ensure compliance with local and international regulatory standards.

Environmental Standards

Protecting the environment and ensuring that the economic development supported by the ProCredit institutions is as environmentally and socially sustainable as possible is a central component of ProCredit group's wide development mission. Every ProCredit institution has set high standards regarding the environmental impact of its operations.

In 2011, the group established a standard set of “Group Guidelines for Environmental Management” introducing a comprehensive three-pronged approach to tackling environmental challenges, collectively referred to as the Environmental Management System.

In 2012 ProCredit Bank Bosnia and Herzegovina (hereafter “the Bank”) has approved Environmental Management Policy and has fully adopted the group’s Environmental Management System. The Bank has been continously improving its environmental performance. In doing so, ProCredit Bank Bosnia and Herzegovina has played, and is continuing to play an important role in raising environmental awareness among staff, clients and the general public.

The Environmental Management System implemented by ProCredit Bank Bosnia and Herzegovina consists of the following three pillars:

  • Pillar I: Internal environmental management
    This pillar relates to all in-house measures taken by PCB BiH, including, both, behavioural changes and technical measures with the aim of improving the bank’s internal environmental performance. It also involves the establishment and ongoing development of an environmental documentation system that – in addition to these policies, procedures and processes – supports the analysis of information about the bank’s premises, office equipment and vehicle fleet, as well as, energy consumption and material consumption patterns enabling detailed assessment of the environmental performance of the bank.
  • Pillar II: Management of the environmental and social risk of lending
    The objective of this pillar is to reduce the external impact caused by the bank’s lending activities. This includes assessing and monitoring the environmental safety of a client’s business as well as the related health and social risks and rejecting applications involving activities that are deemed harmful to the environment.
  • Pillar III: Green finance/green lending
    This pillar aims at improving the bank’s external environmental performance through the design and provision of special credit services (“green loans”) to both, business and private clients for investments in energy efficiency (EE), renewable energies (RE) and other environmentally-friendly activities.