Terms of use

The access to this website and the information contained herein are subject to the terms and conditions stated below. Further use shall be regarded as your consent to the legal terms in question. You hereby agree and are subject to the material law of Bosnia and Herzegovina as the law governing construal, application and legal effects of all authorizations, exclusions and terms of use of this website.

Terms of use of website

ProCredit Bank d.d. Sarajevo is a commercial bank operating in accordance with the applicable laws and regulations of Bosnia and Herzegovina.


The contents of this website shall be protected under the copyright owned by or assigned to ProCredit Bank by third parties. The Bank shall also hold the copyright of editing, selecting and adjusting the contents of this website. This website contains trademarks, names of individuals and other similar intellectual property owned by the Bank or third parties, and the licence shall be held the Bank, regardless of whether they are marked as such or they carry the symbol ®. Any breach of such rights, intentional or accidental, shall constitute a serious violation of terms of use of the materials from the website shall be subject to material and criminal prosecution.

Unless otherwise provided below, ProCredit Bank shall retain all rights referring to this website. This shall particularly refer to text, images and graphics on the website, including their appearance.

ProCredit Bank shall permit viewing of all materials; however, downloading shall only be permitted for such contents that are exclusively intended for downloading purposes or for users or potential users of the ProCredit Bank’s services. The copyright particularly prohibits changes, reproduction, translation and saving of such contents on other media, including electronic form. ProCredit Bank shall be entitled to at its own discretion at any time and without prior notice or liability, change, amend or delete the entire website or its part, or to temporarily or permanently terminate its operation.


Utmost care has been taken in the construction of this website and the information contained therein has been checked for correctness. Nevertheless, we shall take no responsibility for correctness, accuracy, up-to-datedness or completeness of the information it contains. Moreover, ProCredit Bank shall not be held liable for any damages occurred in use of potentially incorrect or incomplete information or inability to access them. The www.procreditbank.ba website shall be accessed through the Internet – an international computer network that is beyond control of ProCredit Bank and it therefore cannot guarantee the availability of services and information that is not under its direct control. The Bank shall retain the right to change the content published at www.procreditbank.ba at any time and without notice.

The user shall access this website and the documents it provides at its own risk.

ProCredit Bank d.d. shall not be held liable for any direct or indirect, accidental, non-material and material damages, loss or expenses occurred as a result of use or inability to use the information available on this website save for the limitations provided under the law.

ProCredit Bank shall offer no advice through this website for its users or third parties. The information and other contents available at this website should not be used as basis for making of financial or other decisions.

For such purposes, we recommend consultations with adequate professionals who will provide you with advice adequate to your specific situation.

Collecting and use of personal information

The viewing of the ProCredit Bank websites shall be anonymous and the Bank shall not collect personal information that may reveal your identity (such as name and surname, address, telephone number, e-mail address, etc.).

Should the Bank require particular personal information from you in order to provide you with a service or transaction, this shall be notified to you in time and in an adequate manner. In that case, once you enter your personal information in designated places in the Bank’s website, you will accept and agree that the information you provided has been voluntarily provided for disposal by the Bank, and that you allow its use for specified purposes.

Privacy protection notice for “Our staff” part of the website

This part of the website uses etracker technology (www.etracker.de) to collect visitor data for marketing and optimisation purposes. The data saved can be used to create anonymous user profiles. Cookies, which are small text files that are stored in the visitor’s local browser cache, may be used for this purpose. Cookies make it possible to recognise the visitor’s browser. The data collected via etracker will not be used to determine the personal identity of the website visitor nor will it be combined with other personal data pertaining to the user or the user of the pseudonym unless this has been agreed to beforehand by the user in question. Users may at any time object to the collection and storage of their data in the future.